Orders are typically processed within 1–2 business days.
Shipping times after dispatch:

• United States: 3–7 business days
• Canada & Europe: 7–15 business days
• Other countries: 10–20 business days

You will receive a tracking number by email once your order has shipped.

We accept returns within 30 days of delivery for unused items in their original packaging.

To start a return, please contact our support team with your order number. Once approved, you will receive return instructions.

Please note that used kettles or items without original packaging may not be eligible for a full refund. Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.

If your order has not yet shipped, please contact us as soon as possible with your order number and the correct address. We will do our best to update it.

Once an order has been shipped, we are unable to change the delivery address. In that case, you may need to contact the shipping carrier directly.

You can contact us through the contact form on this page or by emailing [email protected].

We aim to reply to all inquiries within 1 business day.

Please contact us immediately with your order number and the correct address. If the order has not shipped yet, we will update it for you.

If the package has already been shipped, we recommend contacting the carrier to see if they can redirect the shipment. We are unable to change the address once the package is in transit.

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We ship to most countries worldwide. During checkout, you can enter your shipping address to see available shipping options and costs.

If your country does not appear, please contact us and we will check if we can arrange shipping for you.

n most cases, all items in an order will be shipped together in one package. If we need to split an order for any reason, we will notify you by email and provide separate tracking numbers.