Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1–2 business days.
Shipping times after dispatch:
- United States: 3–7 business days
- Canada & Europe: 7–15 business days
- Other countries: 10–20 business days
You will receive a tracking number by email once your order has shipped.
You can create an account during checkout by selecting the “Create an account” option, or by clicking “My Account” in the website header and choosing “Register.”
Having an account makes it easier to track orders, view order history, and manage returns.
If your order has not yet shipped, please contact us as soon as possible with your order number and the correct address. We will do our best to update it.
Once an order has been shipped, we are unable to change the delivery address. In that case, please contact the shipping carrier directly.
fter your order ships, you will receive a shipping confirmation email with a tracking number and link. You can also log into your account to view order status and tracking information.
We do not store full credit card details on our servers. Payment information is processed securely through our payment providers (such as Stripe or PayPal).
You may choose to save a payment method in your account for faster checkout, but this is optional and can be removed at any time.
Sales tax is calculated automatically at checkout based on your shipping address and local tax laws. The exact amount (if applicable) will be shown before you complete your order.
We ship to most countries worldwide. During checkout, enter your shipping address to see available shipping options and costs.
If your country does not appear, please contact us and we will check if we can arrange shipping for you.
In most cases, all items in an order will be shipped together in one package. If we need to split an order for any reason, we will notify you by email and provide separate tracking numbers.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of delivery for unused items in their original packaging and condition.
To start a return, please contact our support team with your order number. Once approved, you will receive return instructions. Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.
We’re sorry about that! Please contact us within 7 days of delivery with your order number and a photo of the item you received. We will arrange for the correct item to be sent to you as soon as possible, and provide return instructions for the wrong item at no cost to you.
Please contact us within 7 days of delivery with your order number and clear photos of the damaged item and packaging. We will either send a replacement or issue a full refund, depending on the situation. Damaged items due to shipping will be handled at our expense.
After your return request is approved, we will email you the correct return address and any required return label or instructions. Please do not send items back without prior authorization.
You can contact us through the contact form on this page or by emailing [email protected].
We aim to reply to all inquiries within 1 business day.
Please contact us immediately with your order number and the correct address. If the order has not shipped yet, we will update it for you.
If the package has already been shipped, we recommend contacting the carrier to see if they can redirect the shipment. We are unable to change the address once the package is in transit.
You can request a change or cancellation if the order has not yet been shipped. Please contact us as soon as possible with your order number.
If a product is available for pre-order, it will be clearly marked on the product page. You can place the order as normal, and we will ship it as soon as stock becomes available. You will receive an email update when your pre-order ships.